POLICY

Privacy Policy

At Hemploom India (Ajaya Kumas Private Limited) , we are committed to protecting the privacy of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your information.

1. Information We Collect:

• Contact details (name, company, email, phone number, WhatsApp).
• Order-related information (fabric preferences, design specifications, addresses).
• Payment and invoicing details where applicable.
• Website usage data (through cookies or analytics tools).

2. Use of Information:

• To process and deliver orders.
• To provide quotations, proposals, or invoices.
• To improve our website and client services.
• To communicate important updates about services, policies, or offers.

3. Data Security:

We employ strict internal measures to protect your data against unauthorized access, misuse, or disclosure.

4. Third-Party Disclosure:

We do not sell, rent, or trade your personal information. Data is only shared with trusted partners (shipping companies, payment providers) when essential to fulfill your orders.

5. International Clients:

As we cater to global buyers, your data may be transferred across borders solely for order fulfillment, compliance, or communication purposes.

6. Consent:

By using our website, contacting us, or placing an order, you consent to our Privacy Policy.

Shipping & Delivery Policy

We are committed to ensuring timely and secure delivery of all products and services.

1. Dispatch Timelines:

• Swatches & in-stock items: 3–7 business days.
• Fabric production orders: 15–30 business days (depending on dyeing, printing, and order volume).
• White-label manufacturing orders: As per agreed project timelines.

2. Shipping Partners:

All orders are shipped via reliable international logistics providers (DHL, FedEx, UPS, or equivalent).

3. Shipping Costs:

• Calculated based on weight, volume, and destination.
• To be borne by the buyer unless otherwise agreed in writing.

4. Customs & Duties:

• Buyers are responsible for all import duties, customs clearance, and local taxes in their country.
• Hemploom India is not liable for delays due to customs or border regulations.

5. Tracking:

Tracking information will be provided via email or WhatsApp immediately after dispatch.

Refund, Return & Exchange Policy

As a B2B supplier and service provider , we follow strict quality control procedures to minimize errors and defects. However, in the event of any concerns, the following policy applies:

1. Swatches & Fabrics:

Non-returnable and non-refundable once cut, processed, or dispatched.

2. Custom Orders & White-Label Garments:

• Since these are produced to specific client requirements, returns are not possible.
• Replacements or credits may be offered only in cases of proven manufacturing defects.

3. Reporting Issues:

• All complaints must be raised in writing within 3 business days of delivery, along with photographic/video evidence.
• After this period, the order will be deemed accepted and closed.

4. Resolution Process:

Our quality team will review the claim.
If valid, we will offer one of the following:

• Replacement of goods (where feasible).
• Credit note to be adjusted in the next order.
• Partial refund, if mutually agreed.

5. Exclusions:

• Variations in shade, texture, or GSM within ±10% are considered acceptable in textiles and will not qualify as defects.
• Damages caused during customs inspection, mishandling by courier, or buyer-side storage are beyond our responsibility.

Terms & Conditions

These Terms govern the use of our website, services, and all transactions with Hemploom India (Ajaya Kumas Private Limited) .

1. Orders & Quotations:

• All quotations are valid for 30 days from the date of issue.
• Orders are confirmed only after receipt of advance payment.

2. Payments:

• Advance of 50% required to initiate production.
• Balance must be cleared before dispatch unless agreed otherwise in writing.
• Payments must be made via bank transfer or other approved methods.

3. Minimum Order Quantity (MOQ):

• Fabric MOQs vary based on weaving, dyeing, or printing requirements.
• White-label manufacturing MOQs will be communicated project-wise.

4. Lead Times:

• Indicative timelines will be provided at order confirmation.
• Delays due to force majeure, customs clearance, or third-party disruptions will not constitute a breach of contract.

5. Intellectual Property (IP):

• All designs, prints, and patterns shared by clients remain their IP and will be treated as confidential.
• Hemploom will not reproduce or disclose client designs without written consent.

6. Quality Tolerance:

• GSM, shade, and weave variations within ±10% are considered standard in handloom and natural textiles.
• Such variations will not be deemed as defects.

7. Limitation of Liability:

• Our liability is limited to the value of the goods supplied.
• We are not responsible for indirect losses such as lost sales, business interruption, or third-party claims.

8. Governing Law:

• All agreements are governed by the laws of India.
• Any disputes will fall under the jurisdiction of courts in Noida, Uttar Pradesh.